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How can we help?

For issues and questions about the use of this program please contact us at

You can email through any OT Draw projects if you need feedback or assistance.

There are video tutorials on this website to help you on your way to being an OT Draw pro.

You can also check out the OT Draw User Manual here.

Who developed OT Draw?

OT Draw is the ultimate drawing program for OTs because it has been designed from the ground-up for OTs. It guides you to easily and professionally draw OT specific diagrams.

It has been designed, produced and distributed by Insighted Pty Ltd.

How can I trial OT Draw?

Simply download OT Draw from here. You are able to trial OT Draw for 14 days. After this you need to purchase a license to continue using the program.

We encourage you to utitise this trial period as we are convinced that once you see it in action, you'll know OT Draw is the ideal drawing program for you.

How do I activate my license?

When you purchase a license for OT Draw you will be given a LicenseID and Activation Password.
Run OT Draw and click Activate, then enter your ID and Password.

Each license registers OT Draw for use on one computer. You must purchase multiple licences to use OT Draw on multiple computers.

Can I transfer my license to another computer?

You can deactivate your license and transfer to another computer if required. You can deactivate your license by going opening up the Help menu in OT Draw and select Deactivate License.
You will now need to reinstall and reactivate OT Draw on the new computer. If you have already deactivated the system will allow another activation.

If your computer crashes and you cannot deactivate from the OT Draw program you can deactivate remotely by going into your Customer Portal and deactivating the license from there.
Click here to go the Customer Portal webpage.

Please Note: If you have a version of OT Draw 3.9 or earlier you need to contact to update your Product-Key to allow a new registration.

How do I draw to Scale?

You can draw to scale in OT Draw by entering in values as you draw.

If you are drawing via Click and Drag you need to:
- Click and drag to choose the start point and direction of the object
- While still holding down the left mouse button, press the number keys to enter the distance (for line-based objects) or the width, then a comma, then the height (for 2D objects)
- While still holding down the left mouse button, press Enter to finish
- Let go of the mouse to end the process

If drawing via Click and Click:
- Click and move the mouse to choose the start point and direction of the object
- Press the number keys to enter the distance (for line-based objects) or the width, then a comma, then the height (for 2D objects)
- Press Enter to finish

Why does the diagram look so small on the page when I export it?

This occurs because the diagram hasn’t been cropped properly and is including the white space around the outside of the diagram.
There is a feature called Auto-Crop which reads your diagram and crops around it when exporting. Go to the Format Menu > Transfer Settings... and make sure this is turned on.

If it is still not cropping properly you can manually crop the diagram using the Crop Tool.
Please email your project to to help address this issue.

Why is my diagram no longer to scale when I print it?

OT Draw will draw in the scale you specify with the scale factor.
However during the process of exporting and printing the image can be sometimes be resized to make it fit on the size page you are printing.

If exporting:
The image file (eg: jpeg) has the diagram to scale when it is at 100%.
When you print the image you need to make sure the printer settings are set to print it out at 100%.

If transferring and printing from a Word document:
MS Word will automatically resize your image to make it fit within the formatting of your document. (ie: fit within the margins, orientation etc of the page)
To check if MS Word has resized your image, right-click on the image in Word, select Format Picture or Size and Position and check the size. If the size is no longer at 100% then you will need to reformat your document to make it fit. For example you may need to to change the size of margins, the page orientation, size of header and footers etc. If it still doesn’t fit on the page you will either have to print to a larger page size or go back to OT Draw and change the scale down to make the diagram smaller. If you do go back and make changes in OT Draw you can copy and paste the image from OT Draw back into Word rather than transferring to document again.

If printing straight from OT Draw:
For version 3.9 and earlier there is limited functionality for printing and the system will automatically resize the image to fit on the page.
For version 4.0.1 and later you can adjust the margins, page layout etc in the print preview screen. If the diagram is still oversize there is an option to resize to fit or to retain the size and keep the scale.

Is OT Draw available for Apple Mac?

Unfortunately OT Draw is only available on Windows at this stage. There is no immediate plans to create a Mac version.
The only way to use OT Draw on a Mac is to install Windows via Bootcamp or Parallels.

Is there an OT Draw app for iPad or Android?

As OT Draw is only available on Windows it is not compatible for use on iPad or Android tablets.
However it will work on tablets running the full version of Windows like the Surface Pro.

Why are items from my floorplan not showing up on the corresponding side views?

This is usually an issue for version 3.9 and earlier. Updating to the latest version should help correct this issue.
The problem is that the item on the floorplan needs to be completely flush with the walls for the system to register it and add it to the side view.

The solution is to snap the item to the nearest corner of the room and let go of the mouse. Then re-move the item back into position while holding down the SHIFT key. This will keep the item completely vertical or horizontal from that corner position and will ensure it is now completely flush with the wall.

The newer versions of OT Draw allow more of a buffer and the items don’t need to be so precise.

What does ‘exporting’ and ‘transferring to document’ mean?

When you draw up your diagrams and save them in an OT Draw project this gives you the option to come back later into OT Draw and edit any of the diagrams.
However, when you are finished you will normally need to export those diagrams so that builders and other people and view them even if they don’t have OT Draw.

There are 4 options when exporting:
1. Export them as image files (eg: jpeg). From this point you could email the images or insert the images into a report.
2. Transfer them into a document: This option is designed to save you time and will automatically create a new document, add in client and OT details along with all your diagrams. There is an option to add a custom document template to customise the look of your report.
3. Print from OT Draw: You can print straight from OT Draw but you would need to include all the client details and written information on the diagram itself.
4. Copy and Paste: If you copy a diagram while nothing is selected, you can them paste it directly into any other program that accepts images (eg: Word, Outlook, Paint etc)

How do you add a template for the Transferring to Document process?

To help customise your document you can create a Word document template (.dot file) that OT Draw will use to create the transferred document.
There are 2 options for creating a template:

Header and Footer:
In the .dot file you can place any custom information in the header and footer such as organisation logos, contact details, disclaimers etc.
Then OT Draw will use the body of the document to add the client and OT information as well as the diagrams.

<Markers> (this option is only available for version 4.0.1 or later)
This option gives you more ability to customise the template. You can still add any organisation and disclaimers etc in the header and footer but you can also customise the body of the document as well. Simply design your document layout and then wherever you want identifying information you can add a <Marker>.

For example, where you want the client’s name to be place a <Name> marker in the template. OT Draw will then replace this marker with the client’s name during the transfer process.

The full list of available <Markers> is:
- <Name> = Client’s full name
- <Address> = Client’s full address
- <Phone> = Client’s phone number
- <Works> = Written description of works
- <Title> = Title of the diagram
- <OT> = Name of therapist
- <Date> = Today’s date

Within OT Draw go the Format Menu > Transfer Settings then click on the CLICK HERE link for further description and example templates.

How do I zoom in and out of the diagram?

From version 4.0.1 there is a new Zoom functionality. There are several ways to access the zooming feature:
1. Use the slider in the top toolbar to zoom in and out. Clicking on the % amount will return you to the default 100% size.
2. Use the scroll wheel on the mouse to zoom in and out of a particular spot where the mouse is located.
3. Use the Zoom Tool and click and drag up and down on the diagram to zoom in and out.

Using the zoom function will keep your scale intact and when you go to export the system will check how you want to export if you are not in 100% zoom.

For earlier versions you need to change the scale to zoom in and out.

Can you use command line arguments to activate licenses?

Yes command line arguments can be used with the msiexec tool.

On the download webpage, click the link to download the zip folder which contains the msi installer and setup.exe files seperately.

Then the following type of command line can be used:
msiexec.exe /i "OTDrawInstall.msi" LicenseID=12345678 Password=ABCDEFGH

Are there any other resources to help learn about the OT Draw system?

There are a couple of cheatsheet resources available if you find them helpful.
Click here to download the Keyboard Shortcuts cheatsheet
Click here to download the Tips and Tricks cheatsheet.

There is now several built-in learning tips in the OT Draw program itself.
These include an Introductory Wizard, Daily Tips and Tricks and Tutorial Tips.
If you have any questions about using OT Draw do not hesitate to contact us at

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